Freshdesk benefits are designed to help your company thrive, whether you are a startup looking for a better way to handle customer service or an established company looking to offer better customer experiences. Freshdesk can help you improve customer service and increase productivity by streamlining your customer support process.
You can provide phone, live chat, and email support with Freshdesk. You can also customize your support portal to fit your brand and the needs of your customers. Freshdesk also provides a self-service portal that allows customers to manage their own issues. You can also add coworkers and agents to your support team.
Freshdesk’s Dispatch’r will assign tickets to the appropriate team members automatically. Supervisors and managers can also use the system’s automated notification system. Freshdesk also has a Reporting feature that provides metrics to help you better manage the performance of your team. Helpdesk reports, Answers and Insights, and Dashboards are examples of these reports. These tools will assist you in tracking your team’s performance, identifying problems, and planning for the future.
Freshdesk provides a unified messaging API to help you communicate with customers across multiple channels, including Twitter and Facebook. Freshdesk can also be integrated with your website and forums. You can also use a Feedback widget on your website to collect customer feedback.
You can use Freshdesk’s Agents feature to transfer a call, consult with an expert in private chat, and send a snapshot to the appropriate agent. The Observer feature is also useful for handling escalation and follow-ups automatically.
Freshdesk is one of the market’s best customer service solutions, offering a comprehensive set of support tools. It comes with a knowledge base, ticketing and automated workflows, as well as email support. It also includes a global support team. The company also provides a 21-day free trial so you can test it out before committing. It also has custom SSL certificates and a strong security platform. It can even be used to save important documents.
Freshdesk also provides a unified inbox that consolidates all of your customer data across all channels. It can also manage your team’s workload and help you resolve tickets more quickly. You can also set service level agreements for different products and services and configure the ticketing system for specific business processes. This will save you time while also ensuring that your customer is completely satisfied.
Freshdesk also includes an email notification system. When a ticket is created or updated, this feature can send emails to the appropriate people. This can save your agents time, and it is especially useful if you have a large number of emails in your inbox. It is important to note, however, that emails can be difficult to follow up on, particularly if you are working with multiple agents.
Freshdesk’s Reporting feature can also be used to track productivity. You can see which issues your team is resolving, which users are the most productive, and which issues are causing the most frustration among your customers.